Our 100% Confidence Guarantee

Our commitment to you during the pandemic

Given the unpredictability around travel during the pandemic, we want you to feel 100% confident when planning your next trip.  That’s why we’re 100% committed to working only with local partners, guides, hotels and ground partners who offer our clients the most flexible booking terms and cancellation policies possible. 

At minimum, we are asking our travel partners to offer flexible cancellation at least 30 days prior to your trip start date for a full refund or no penalty to move your trip departure to another date. 

Trip deposits normally required to lock in rates and services are either minimal, or ground partners are waiting to collect these deposits until much closer to your actual travel date.

What this means for you

For our clients, this means the peace of mind to book travel now without worry, knowing you can change and rebook your trip plans for any reason and without risk (as long as you adhere to the suppliers’ cancel policies).  

With so many European hoteliers, river cruises, tour guides and other ground services offering flexible terms, now is the time to get your trip plans in place for the coming year.

What this is not

Our Guarantee is not the same as travel insurance or trip protection.  We still strongly suggest some form of travel protection to protect you before or during your trip. Travel insurance covers specific set of reasons, including such things as financial loss due to flight or weather delays, medical reasons before travel or during travel, and other helpful coverage that protects your financial investment.  We can help steer you in the right direction when it comes to purchasing a travel insurance policy from a reputable company. Most travel insurance does not protect against cancellation due to covid-19.

where to find more info

Visit our Covid-19 Resources Page for to understand risks during COVID-19, and to find helpful travel resources specific to Italy and elsewhere in Europe.